IT Help Assistant
Welcome to Omnicron IT Help. Select an issue below, or search for a common IT problem to find step-by-step instructions.
Computer problems
Slow, frozen, won’t start, or running out of space.
- Slow computerTakes ages to start or open apps.
- Computer won’t startNo power, black screen or stuck starting up.
- Freezing or crashingApps hang, or the screen freezes or goes blue.
- Low disk spaceStorage nearly full, or a “low disk space” warning.
- Possible hard drive failureClicking noises, missing files or drive errors.
Internet and network
No internet, slow connections, Wi-Fi and network printers.
Email and Microsoft 365
Signing in, sending and receiving, Outlook and MFA.
- Can’t sign in to Microsoft 365Password not accepted, or account locked.
- Can’t send or receive emailEmails stuck, bouncing or not arriving.
- Outlook not openingWon’t start, stuck loading, or keeps asking for a password.
- MFA or verification code problemsNo code arriving, or a new phone.
- Suspicious email receivedNot sure an email is genuine.
Cybersecurity concerns
Phishing, hacked accounts, scary warnings and ransomware.
- Phishing or a link I clickedYou clicked a link or entered details.
- Suspicious pop-up or browser warningFake virus alerts, or “call this number” pop-ups.
- Account may be hackedStrange activity, sent emails or changed settings.
- Malware or virus warningYour antivirus found a threat.
- Suspected ransomwareRansom message, or renamed or locked files.
Business IT
Backups, file access, staff accounts and security basics.
- Not sure backups are workingCheck when your last backup ran.
- Backup failed or stoppedErrors, missing drives or backups that stopped.
- Can’t access business filesShared drives, OneDrive or SharePoint files.
- Staff joining or leavingSet up or remove accounts and devices safely.
- Basic cybersecurity checksFive quick questions about your security basics.
Still need help?
Can't find your problem, or need a hand? Omnicron I.T. Services provides managed IT and cybersecurity support.